Account & Login
Magic links, email notifications, troubleshooting, and account management.
How Magic Links Work
MentorNeko uses secure magic links instead of passwords. Here is what they are, how they work, and what to do when something goes wrong.
Troubleshooting Login Issues
Step-by-step fixes for the most common login problems, from missing emails to expired links and deactivated accounts.
Understanding Email Notifications
An overview of every type of email you might receive from MentorNeko, what triggers them, and how they help you stay connected to your mentorship.
Deleting Your Account
How to request that your MentorNeko account be permanently deleted, what data is removed, and what happens to your match history.
Single Sign-On and Authentication
MentorNeko uses passwordless magic links instead of passwords. Here is how authentication works, the security properties IT teams care about, and how single sign-on requirements are handled.
Using MentorNeko on Mobile
There is no app to install: MentorNeko is a fully responsive web app that works in any modern mobile browser, with magic-link login that skips the password and notifications that arrive by email.