Everything you need to know
Answers to common questions about MentorNeko, from AI matching and security to pricing and implementation.
Platform & Product
What is MentorNeko?
MentorNeko is AI-powered mentoring software built for organizations. Every customer gets their own branded subdomain with full tenant isolation. The platform supports structured mentoring programs, networking introduction rounds, and leadership development, all managed from a single admin console.
How does AI matching work?
MentorNeko offers two matching modes. Structured scoring evaluates members across configurable dimensions like skills, goals, seniority, and communication style. Natural language mode lets admins describe ideal matches in their own words, and the AI interprets that intent. Every match includes a written rationale explaining why the pairing works. Privacy is built in: the AI never sees names or emails. All profiles are anonymized before processing, and Zero Data Retention is enforced on every LLM call.
What types of programs can I run?
You can run always-on programs that accept new members at any time, or fixed cohort programs with defined start and end dates. Use cases include traditional mentoring, reverse mentoring, leadership development, DEI initiatives, and networking rounds. You can run multiple programs simultaneously, each with its own configuration, matching criteria, and session structure.
What is a networking introduction round?
Networking introductions automatically pair people who would not normally meet within your organization. The matching engine considers interests, departments, and seniority level to create meaningful connections. Each introduction includes shared context about what the participants have in common and conversation starters to break the ice.
How do participants track progress?
Participants set goals with milestones, complete session check-ins at each meeting, and maintain shared session notes with full revision history. Action items keep accountability between sessions, and momentum dots provide a visual indicator of engagement consistency over time. Admins see all of this in aggregate through the analytics dashboard.
Getting Started
How do we get started?
MentorNeko is sales-led. Book a demo and our team will walk you through the platform. From there, we configure your programs, train your admins, and handle the full implementation so you can launch with confidence.
How long does implementation take?
Typical implementation takes 2 to 4 weeks depending on program complexity. This includes program configuration, dimension setup, admin training, and onboarding support. Most organizations launch their first program within 3 weeks.
Can we start with a pilot?
Yes. Many organizations start with the Growth plan on a smaller team or single department, then expand as they see results. Pilots are a great way to demonstrate ROI before a broader rollout.
How do members join the platform?
Three enrollment modes give you full control. Automatic domain verification provisions members instantly when they sign up from an approved email domain. Invite-only restricts access to a pre-approved roster. Domain-gated waitlist lets people from approved domains request access, with admin review before approval. Admins can also bulk import members via CSV roster sync.
Is there a self-service signup?
No. MentorNeko is sales-led by design. Every customer gets a dedicated implementation with program configuration, admin training, and onboarding support tailored to their organization. This ensures programs launch successfully and deliver measurable results.
Security & Privacy
How is our data protected?
MentorNeko is hosted on SOC 2 Type II certified infrastructure via Vercel and Neon Serverless Postgres. All data is encrypted at rest using AES-256 and in transit using TLS 1.3. Full tenant isolation at the application layer ensures every organization's data is completely separated.
Does AI see our members' personal information?
No. Before any profile reaches the AI matching engine, names are replaced with role placeholders like "the Mentee" and "Mentor A." Emails and phone numbers are stripped from bios. Zero Data Retention is enforced on all LLM API calls, meaning prompts and outputs are never stored or used for model training.
Can other organizations see our data?
Never. Every organization's data is fully isolated. Scoped database queries run on every single call to ensure no cross-organization access is possible, even in error conditions. This is enforced at the application layer with defense-in-depth architecture.
Do you have a Data Processing Agreement?
Yes. Our Data Processing Agreement is available at mentorneko.com/legal/dpa. It covers data handling, retention, deletion timelines, subprocessor disclosure, and GDPR compliance obligations.
Where is our data stored?
All infrastructure runs on Vercel (edge network and serverless functions) and Neon Serverless Postgres (database). Both providers maintain SOC 2 Type II certifications. Automated daily backups with point-in-time recovery protect against data loss.
Pricing & Plans
What counts as a user?
Users are members enrolled in at least one mentoring program or networking group during the billing period.
What plans do you offer?
Three tiers are available. Growth at $8 USD per user per month is designed for teams launching their first program. Scale at $12 USD per user per month adds features like SSO, membership sync, and priority support for organizations running multiple programs. Enterprise offers custom pricing with HRIS integration, API access, and a dedicated account manager. All plans are billed annually.
Do you offer non-profit pricing?
Yes. Qualifying non-profits and professional associations receive 50% to 80% off published rates. Pricing is structured as flat annual tiers based on organization size and program scope. Contact our sales team for a custom quote.
What is included in implementation?
Implementation covers program configuration, admin training, and onboarding support. Growth includes a $3,000 USD implementation fee. Scale includes a $4,500 USD implementation fee. Enterprise implementation is included in the contract.
What happens to our data if we cancel?
Your data belongs to you. We provide a full data export before account closure, and all data is permanently deleted within 30 days of contract termination per our Data Processing Agreement.
Features & Functionality
Can we customize member profiles?
Yes. The dynamic dimension system lets you define exactly what profile data matters for your organization. Skills, goals, seniority level, communication preferences, industry experience, and more are all configurable. Multiple field types are available including multi-select, sliders, and dropdowns. Each dimension can be weighted differently for matching.
Does MentorNeko support custom branding?
Yes. Every organization gets its own branded subdomain, custom logo, accent colors, and branded email communications. Members see your brand throughout their entire experience, not ours.
How does the session structure work?
Admins define the session count and check-in spacing when creating a program. Each session comes with guides that include agendas and discussion prompts. Completion tracking with momentum dots gives both participants and admins a visual indicator of engagement consistency across the program.
Can mentors control their capacity?
Yes. A two-tier capacity system gives mentors control while keeping admins informed. Mentors set a global capacity (1 to 3 mentees total) plus per-program limits. Admins see capacity at a glance when reviewing and approving match proposals, so no one gets overloaded.
Do you support certificates?
Yes. Program completion certificates are automatically generated with your organization's branding. Mentor milestone tiers recognize sustained contribution across multiple programs, encouraging long-term participation.
Can we integrate with our HRIS or membership system?
The Scale plan includes membership sync for professional associations and member organizations. The Enterprise plan includes full HRIS integration and API access for deeper system connectivity.
Still have questions?
Our team is happy to walk you through the platform and answer anything specific to your organization.
Book a Demo