If you are having trouble logging into MentorNeko, one of the scenarios below likely covers what you are experiencing. Work through the relevant section and you should be back in quickly.
"I Did Not Receive My Login Email"
This is the most common issue, and it almost always has a simple explanation.
Check your spam or junk folder. Email filters sometimes route automated messages there, especially the first time you receive one from a new sender.
Confirm you are using the right email address. Your MentorNeko account is tied to a specific email address your administrator added to the system. If you have multiple email addresses (personal, work, a previous job's domain), make sure you are entering the one your organization has on file.
Check for corporate email filtering. Some organizations have aggressive email security gateways that delay or block links from unfamiliar senders. If you are on a corporate email system, check with your IT department to whitelist emails from your organization's MentorNeko subdomain.
Wait a moment. In rare cases there can be a short delivery delay. Wait a minute and check again before requesting another link.
If none of those help, contact your program administrator to confirm which email address is on your account.
"My Link Expired"
Login links requested from the login page are valid for 15 minutes. If you waited too long before clicking, the link will no longer work.
Click it anyway. If your email address is encoded in the link (it usually is), the platform will automatically send a fresh link to your inbox and show you a message telling you to check your email. You do not need to go back to the login page.
Request a new link manually. If the auto-resend does not trigger (for example, if you clicked a very old or forwarded link), just return to the login page and request a fresh one.
Links sent inside notification emails (session reminders, match introductions, etc.) have a longer validity window set by your organization, typically 30 days, so expiry is much less common for those.
"I See a 'Wrong Organization' or 'Link Not Valid' Message"
Magic links are scoped to a specific organization's subdomain. If you are trying to use a link from one organization while visiting a different organization's URL, it will not work.
Make sure you are accessing the correct subdomain for your organization. The link in your email should take you directly to the right place when you click it. If you have copied the link manually or opened it in a different browser, double-check the domain in the address bar.
If your organization has changed its subdomain recently, contact your program administrator for an updated login link.
"My Account Has Been Deactivated"
If you see a message indicating your account is inactive or that you cannot log in, your account may have been deactivated by your program administrator.
This typically happens when a member leaves an organization or is removed from a program roster. Contact your program administrator directly to find out the status and whether access can be restored.
Note: if your account has been permanently banned (an uncommon administrative action for policy violations), access cannot be restored through any means.
"I Clicked the Link but Nothing Happened" or "The Link Was Already Used"
This is often caused by enterprise email security tools that automatically visit links in incoming emails to scan them for threats. These pre-fetch visits can consume the link before you click it yourself.
This is why MentorNeko adds a verification page. Instead of logging you in the moment the link is visited, the platform waits for you to actively click the Continue button on the verification page. If the scanner visited the link first, you will arrive at the verification page and clicking Continue will complete your login normally.
Verification page showing the Continue button, explained as the step that prevents scanner link consumption
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If you land on the verification page but clicking Continue does not work, try requesting a fresh link from the login page. If the problem persists, it is worth letting your IT team know that email pre-fetching may be interfering.
Still Having Trouble?
If none of the above resolves your issue, reach out to your program administrator with as much detail as possible: the email address you are trying to log in with, the URL you are trying to access, and what message (if any) you are seeing. They can verify your account status and issue a fresh invitation if needed.