Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) are a legal agreement between your organization (“Customer,” “you”) and NekoTech Ventures Inc. (“MentorNeko,” “we,” “us”) governing your use of the MentorNeko platform.

By creating an account, accessing the platform, or using any of our services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

MentorNeko is a B2B SaaS mentoring platform that helps organizations design, launch, and manage mentoring programs. The platform includes AI-powered mentor-mentee matching, program management tools, networking introduction rounds, goal tracking, shared notes, and administrative dashboards. Each customer organization receives an isolated, dedicated subdomain with multi-tenant data separation.

3. Accounts & Access

Organization administrators (“Admins”) manage their organization's account, including inviting and removing members, configuring programs, and managing roles. Members are invited by Admins and access the platform through passwordless magic link authentication.

You are responsible for maintaining the security of your account and ensuring that only authorized individuals within your organization have access. You must notify us promptly at security@mentorneko.com if you become aware of any unauthorized access.

4. Acceptable Use

You agree to use MentorNeko only for its intended purpose of facilitating mentoring and professional development within your organization. You agree not to:

• Use the platform for any illegal or unauthorized purpose
• Scrape, crawl, or use automated tools to extract data from the platform
• Attempt to access another organization's data or bypass tenant isolation controls
• Reverse engineer, decompile, or disassemble any part of the platform
• Use the platform to build a competing product or service
• Interfere with or disrupt the platform's infrastructure or other users' access
• Upload malicious code, viruses, or harmful content
• Harass, abuse, or harm other users of the platform

5. Intellectual Property

MentorNeko and its original content, features, functionality, and underlying technology are and remain the exclusive property of NekoTech Ventures Inc. and its licensors. Our platform is protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the platform for your organization's internal mentoring purposes during the term of your subscription.

6. Customer Data

You retain full ownership of all data your organization and its members submit to the platform (“Customer Data”). We process Customer Data solely to provide and improve the MentorNeko service on your behalf.

Each organization's data is isolated at the application layer using our defense-in-depth tenant isolation architecture. Your data is never commingled with, accessible to, or visible to other organizations on the platform.

You are responsible for the accuracy and legality of Customer Data and for obtaining any necessary consents from your members for data processing. See our Data Processing Agreement for detailed data processing terms.

7. AI Features

MentorNeko uses artificial intelligence to suggest mentor-mentee matches, generate match rationales, and facilitate networking introductions. You acknowledge that:

• AI matching is a recommendation tool. Administrators retain full control to approve, reject, or override all match suggestions
• AI-generated match rationales are intended to help participants understand their pairing, but are not guarantees of compatibility
• All AI processing uses anonymized profiles. No personally identifiable information (names, emails) is sent to AI model providers
• We enforce Zero Data Retention (ZDR) on all AI provider calls through Vercel AI Gateway. No prompts or outputs are stored or used to train AI models
• AI features may be updated or improved over time, and the specific models used may change with notice

8. Availability & SLA

We use commercially reasonable efforts to ensure the platform is available and performant. However, we do not guarantee 100% uptime. The platform may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

Enterprise customers may negotiate specific Service Level Agreements (SLAs) with guaranteed uptime commitments as part of their subscription agreement. Contact sales@mentorneko.com for enterprise SLA options.

9. Payment Terms

Subscription fees are invoiced per the terms of your individual subscription agreement. Unless otherwise specified, invoices are due net 30 days from the date of invoice.

Late payments may incur interest at the rate of 1.5% per month or the maximum rate permitted by applicable law, whichever is lower. We reserve the right to suspend access to the platform for accounts with invoices overdue by more than 60 days, after providing reasonable notice.

10. Termination

Either party may terminate the subscription by providing 30 days' written notice to the other party. We may also terminate or suspend your access immediately if you materially breach these Terms.

Upon termination:

• You may request a data export in a standard machine-readable format within 30 days of termination
• We will delete your Customer Data within 30 days of the termination effective date
• Backup copies will be purged within 90 days
• Provisions that by their nature should survive termination (including limitation of liability, indemnification, and governing law) will continue to apply

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NEKOTECH VENTURES INC. BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE PLATFORM.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE AT ALL TIMES. AI-POWERED FEATURES ARE PROVIDED AS DECISION-SUPPORT TOOLS AND DO NOT GUARANTEE SPECIFIC OUTCOMES.

13. Indemnification

You agree to indemnify, defend, and hold harmless NekoTech Ventures Inc. and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the platform in violation of these Terms; (b) your violation of any applicable law or regulation; (c) any Customer Data you submit to the platform; or (d) any dispute between you and your organization's members regarding the use of the platform.

MentorNeko will indemnify, defend, and hold harmless Customer from third-party claims alleging that the Service infringes any third-party intellectual property rights, provided Customer promptly notifies MentorNeko of such claim and provides reasonable cooperation in the defense thereof.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or the use of the platform shall be resolved exclusively in the state or federal courts located in Delaware.

15. Changes to Terms

We may modify these Terms from time to time. If we make material changes, we will provide at least 30 days' notice to organization administrators by email before the changes take effect. Continued use of the platform after the effective date of revised Terms constitutes your acceptance of those changes.

16. Contact Us

If you have questions about these Terms, please contact us: