Notification Preferences

MentorNeko sends admin notification emails to keep you informed about events that may require your attention. By default, you receive all notification categories. If some are not relevant to your role or workflow, you can opt out of specific categories without affecting what happens on the platform itself.

Notification Categories

There are seven notification categories you can configure:

Terminated Matches

Sent when a match is terminated, whether by an admin, a member request, or the system. Useful if you want to stay aware of early endings so you can follow up with the departing members.

At-Risk Alerts

Sent when a match's engagement score drops into the at-risk band (below 40). This is typically the highest-value notification for program managers who want to catch struggling pairs early.

Agreement Stalls

Sent when a match has been active for more than a threshold period but the partnership agreement has not been fully signed by both partners. Helps you follow up before the stall becomes a blocker.

Exit Survey Stalls

Sent when a match has concluded but one or both partners have not completed the exit survey after a waiting period. Exit survey data is valuable for program improvement, and this notification lets you send a timely nudge.

Program Wind-Down

Sent when a fixed cohort program approaches its end date, giving you time to prepare communications and close out matches in an organized way.

Stalled Matches

Sent when a match shows signs of inactivity: no session logged, no check-in response, no goal activity for an extended period. Related to the at-risk alert but focuses specifically on inactivity patterns rather than the composite score.

Paused Matches

Sent when a match is paused (when one partner requests a temporary hold) or when a paused match auto-resumes. Keeps you aware of pairs on hold so you can check in when they come back.

How Opt-Out Works

You receive all seven categories by default. To disable a category, navigate to Admin > Settings > Notification Preferences and toggle off the categories you do not need.

Opt-out is per-admin: if your organization has multiple admin team members, each person manages their own notification preferences independently.

What Opting Out Does Not Affect

Opting out of a notification category only stops the delivery of the email. It does not change anything about how the platform tracks and processes the underlying events.

Specifically:

• At-risk flags are still set: A match that drops into the at-risk band is still marked at-risk in the system, still appears at the top of the match overview, and still affects the engagement score. You simply do not receive an email about it.
• Audit logs are still written: Every event is recorded in the audit log regardless of notification settings.
• Underlying workflows still run: Stall ladders, agreement reminders, and check-in schedules run according to program configuration, not according to who has opted out of email delivery.

Think of notification preferences as a filter on your inbox, not a switch on the platform's behavior. If you opt out of at-risk alerts, it is your responsibility to check the match overview regularly for matches that need attention.

Recommended Configurations

For most program administrators, keeping at-risk alerts, terminated matches, and agreement stalls enabled is a good starting point. These three cover the situations most likely to require a timely human response.

Exit survey stalls and program wind-down are lower urgency and can be disabled if they create noise in your inbox.

Stalled matches and paused matches overlap somewhat with at-risk alerts. If you find you are receiving duplicate notifications for the same matches, disabling stalled matches (and relying on the at-risk alert instead) often simplifies the signal.