Admin Guide
Managing your organization: members, programs, matching, and analytics.
Admin Dashboard Overview
A guided tour of the admin dashboard, covering the capacity widget, program cards, match overview, and how to navigate to every key area of the admin console.
Managing Members
A full guide to the member roster: understanding statuses, inviting new members, changing status, deactivating and banning members, and the View as Member support tool.
Importing Members
How to bulk-import your member roster using CSV upload or the automated REST Sync API, including file requirements, Full Roster Sync, and the import audit log.
Running AI Matching
A step-by-step guide to configuring and running the AI match engine, including what the AI evaluates, how to tune it for your program, and what happens before results reach the approval queue.
Reviewing and Approving Matches
A complete guide to the Shadow Approval Queue: reading match rationales, approving and rejecting recommendations, swapping partners via override, bulk approval, and creating manual matches.
Partnership Agreement Templates
How the partnership agreement template system works, including the program-to-org-to-system hierarchy, how to edit templates, and how to require signing before session completion.
Understanding Engagement Scores
A deep dive into the composite engagement score: what each of the 7 components measures, how bands are assigned, how the grace period works, and how to use scores to prioritize your attention.
Notification Preferences
A guide to configuring admin notification emails: which categories exist, how to opt out, and the important distinction between email delivery and the underlying platform events.
Enrollment Modes and Approved Domains
A guide to the two enrollment modes in MentorNeko: when to use INVITE_ONLY vs. DOMAIN_AUTO, how approved domains work, and how seat capacity interacts with each mode.